CRA Incident Response Infrastructure: From Detection to ENISA Reporting

When a severe security incident impacts your product, the CRA requires reporting to ENISA: early warning within 24 hours, detailed notification within 72 hours, final report within 14 days. Meeting these timelines requires infrastructure, not just runbooks.

Incident Detection Infrastructure

• Product telemetry analysis — Anomaly detection on product behavior data (crash rates, error patterns, unusual network activity)
• Customer report intake — Structured channel for security reports with automatic severity classification
• Threat intelligence correlation — Match your product components against active threat campaigns
• SIEM integration — Security events from your products feeding into centralized analysis

Incident Management Platform

A CRA-compliant incident management platform needs:

• Automated classification — Is this a CRA-reportable incident? Automated criteria checking against CRA thresholds
• Timeline tracking — Automatic countdown timers for 24h, 72h, and 14-day deadlines
• Report generation — Pre-formatted reports matching ENISA submission requirements
• Stakeholder notification — Automated alerts to: security team, product team, legal, management, affected customers
• Evidence preservation — Automated forensic data collection and tamper-proof storage

The Reporting Pipeline

1. Detection → Incident created in management platform
2. Classification → CRA reportability assessed (automated + human review)
3. Early warning (24h) → Template auto-populated, security team reviews, submit to ENISA
4. Investigation → Root cause analysis, impact assessment, affected product versions identified
5. Detailed notification (72h) → Technical details, impact scope, mitigation measures, submit to ENISA
6. Remediation → Patch development, testing, deployment via secure update infrastructure
7. Final report (14 days) → Complete incident analysis, lessons learned, submit to ENISA